Service guide
Arrival and departure
On the day of arrival, your room will be available from 3.00 pm.
On the day of departure, please vacate your room by 11.00 a.m. and hand in your room card at reception. If you wish to leave later, please inform reception.
Allergy sufferers
Please inform reception if you require special bed linen/beds or if you have an intolerance to certain foods.
Pharmacy
Turn right from the hotel entrance. You will find the Kochertal pharmacy about 20 meters away.
Doctor
You will find an up-to-date list of doctors including emergency services on our video channel in your room.
Baby cribs
If you need an extra baby or children's bed, please contact reception.
Train station
The nearest train station is in Gaildorf. The distance is 8.8 km.
Bathrobe
Bathrobes for use in the sauna are available at reception for a rental fee of €35. Please return them to reception on departure.
Bathroom stool
You will find bathroom stools in our barrier-free rooms.
Ironing board and iron
Please report to reception.
Ironing service
You are welcome to order the washing and ironing of your laundry from us. Please discuss this and the return of your laundry at reception.
Check in
From 15.00 hrs
Check out
Until 11.00 a.m.
Shopping
You can find various shopping options on our video channel in your room.
Bicycle storage
You can safely store your bicycles in a locked room during your stay. Please take the batteries to your room for charging. If this is not possible, please contact us.
Television
All our rooms are equipped with new televisions. It is possible that you will find TV programs on a different channel than at home. Please do not change the TV setting, all available channels are programmed.
Das Erste HD - ZDF HD - SWR HD - RTL - RTL2 - Sat 1 - Pro7 - VOX - Kabel1 - Tele5 - Nitro - Dmax - RTL Up - Sat1 Gold - Pro7 Maxx - Sixx - Vox Up - SR Fernsehen HD - Radio Bremen HD - 3Sat HD - Eins Festival - Arte HD - NTV - Tagesschau 24 HD - Welt - Euro News - CNN - TRT World - DW - France24(English) - France24 (French) - TRT Arabi - TRM H24 - Eurosport - Sport 1 - ZDF Info HD - ZDF Neo - Kabel 1 Doku - ARD Alpha HD - Kika HD - Super RTL - Toggo Plus - RTL Austria - RTL2 Austria - VOX Austria - Super RTL Austria - TV Monaco - Quatar TV HD - Bahrain TV - Polonia1 - Tele5 Polska - Cubavision International - TVR International HB - Padre Pio TV - Radio Italia TV HD - SWR1 - Bayern1 - Bremen1 - WDR Event - NDR90,3 - SR1 Europawelle - 1Live - N-Joy - Das Ding - Cosmo - Die Maus - Puls - BR-Klassik - NDR Kultur
Festivities
We are happy to put together menu and buffet suggestions for festivities. Please contact the reception desk.
Escape routes
Behind the door of each room is a plan showing the escape routes in case of fire. Please take a close look at the escape routes.
Breakfast
A rich breakfast buffet awaits you in our hotel restaurant from Monday to Friday from 6.30 am to 9.30 am, and at weekends and on public holidays from 8.00 am to 11.00 am.
Money and valuables
For insurance reasons, we ask you not to leave any valuables, jewelry or sums of money in your room or vehicle. We cannot be held liable for lost valuables in your room. You have the option of depositing them in our safe.
Luggage service
We are happy to take on a "carrying role" on request and help you with your luggage.
Devices
On request, you can receive devices such as telephones, iPads etc. for internal and external communication. Please ask us about this.
Beverages
Mineral water, tea and coffee in your room are free of charge.
Gastronomy
In addition to our in-house restaurant, you will find other restaurants in the immediate vicinity. You will find information on this on our video channel in your room.
Hair dryer
There is a hairdryer in your bathroom for your use.
Pets
You are welcome to bring your pet with you by prior arrangement. We have beds and food bowls available for dogs. If you need this, just let us know. Please understand that we charge a flat rate of €15 per day for pets.
Hygiene articles
In your bathroom you will find items such as cotton buds, a shower cap, a nail file, cotton pads, slippers etc.
International socket adapter
On request, you can obtain an international socket adapter from our reception for a rental fee of €25.
Internet / W-LAN
When you check in, you will automatically receive access to your free Wi-Fi connection with the sleeve of your room card.
Internet terminals
On request, you will receive an internet device in your room.
Cherry stone pillow
We are happy to heat a cherry stone pillow for you. Please speak to us at reception.
Air conditioning
Please ensure that the windows are closed when using the air conditioning. Please set the desired room temperature using the control panel in the room.
Credit cards
In addition to EC card payment, we accept VISA, Mastercard, AMEX, Diners.
Chargers for cell phones etc.
Chargers for your electronic devices are available from reception on request.
Lavender pillow
On request, we can prepare a lavender pillow for you in your room. Please let us know at reception.
Packed lunch
We will be happy to put together a packed lunch for your excursion. Please let us know one day in advance.
Needle and thread / sewing kit
You will find a sewing kit in your closet in your room.
Non-smoking rooms
Our rooms are non-smoking rooms. You will find our smoking area at the hotel entrances.
Parking spaces
You are welcome to park in the designated parking spaces in front of and next to the hotel. Here you will also find 3 disabled parking spaces, as well as 2 parking spaces with e-charging stations. Please report to reception so that we can unlock the e-charging station for you.
Private and secure printing facilities
If you would like to print, copy or scan something, please contact reception.
Smokers
Ashtrays are available for smokers at the entrances to the hotel and guest house.
Smoke detectors
Our hotel rooms and corridors are equipped with wireless smoke detectors. Please note that if you set off the alarm in your room, the smoke alarms will be triggered automatically in all rooms of the hotel.
Restaurant
Our restaurant is open Monday to Sunday from 17:30 - 23:00. The kitchen is open Monday to Sunday from 17.30 to 21.00. Our restaurant is closed on Tuesday and Wednesday. Our Vesperstüble is open from Monday to Sunday from 5.30 pm to 11.00 pm. The kitchen is also open from 17.30 - 21.00. When the weather is fine, our beer garden on the Eisbach is at your disposal.
Umbrellas
At the reception you have the possibility to rent an umbrella for a fee of 20€. We kindly ask you to return the umbrellas after use.
Reception
Our reception is open from Monday to Friday from 7.00 am to 9.00 pm and at weekends and on public holidays from 11.30 am to 8.00 pm. If you wish to check out outside these times, please pay your bill the day before.
Use of the sauna
Please report to reception half an hour before you wish to use the sauna.
Shoe shine machine
You will find a shoe shine machine in our basement. You will find a shoeshine cloth in your closet in your room.
Shoehorn
You will find a shoehorn in your closet in your room.
Side sleeper pillow
A side sleeper pillow is available on request. Please let reception know about this.
Late arrival
If you can only arrive after 9 p.m. or after 8 p.m. at the weekend or on public holidays, your room cards will be deposited in our card safe for you. You will receive the instructions and a PIN by telephone or e-mail from the reception staff.
Conferences
You are welcome to hold your conferences in our fully equipped conference room. We offer various packages for this. Just get in touch with us.
Petrol station
A petrol station is located 120 meters from the hotel (direction Laufen).
Cab / shuttle service
Reception will be happy to take your requests and organize a cab for you. For reliable planning, please let us know a little in advance.
Telephone
Please contact reception, where you will be given access to a telephone.
Events / Leisure activities
In our entrance area you will find numerous brochures about leisure activities, cycling and hiking trails. We will keep you up to date with events via our hotel video channel in your room.
Change of linen
Your towels and bed linen are changed every 3rd day. If you would like a daily change, please let us know.
Wake-up service
We can wake you up in the morning on request. Please ask us at reception.
Swiss stone pine pillow
We will be happy to provide you with a Swiss stone pine pillow at reception.
Additional blanket / additional pillow
An additional blanket/pillow is available on request. Just ask us about this.
Magazines and newspapers
You will find a selection of magazines in our foyer area and on the respective floors. You will find our daily newspaper in the restaurant area.