GENERAL TERMS AND CONDITIONS

I. Scope of application

1. These terms and conditions apply to hotel contracts and contracts for the rental of conference and banquet rooms as well as to all services provided to the customer (guest/organizer/orderer) and Rommelag ETL GmbH listed above (hereinafter referred to as "Hotel").
2. Deviating provisions, including those contained in the customer's General Terms and Conditions, shall not apply unless they are expressly recognized by the hotel in writing.

II Conclusion of contract, partners

1. In response to a booking request, a contract is concluded with a corresponding verbal or written booking confirmation from the hotel. The contractual partners are the hotel and the customer.
2. If the customer is not the organizer / guest himself or if a commercial agent or organizer is engaged by the organizer, they shall be jointly and severally liable for all obligations arising from the contract. Irrespective of this, each customer is obliged to forward all information relevant to the booking, in particular these General Terms and Conditions, to the customer.
3. Claims and rights arising from agreements made with the hotel may only be transferred to third parties with the hotel's consent.
4. The subletting and re-letting of the rooms, areas, rooms or showcases provided as well as invitations to interviews, sales and similar events require the prior written consent of the hotel.

III Services, prices, payment

1. The hotel is obliged to provide the services ordered and promised by the hotel.
2. The customer is obliged to pay the prices agreed for these services. This also applies to services and expenses paid by the hotel to third parties in connection with the event.
3. The prices quoted include service and VAT. If the period between conclusion of the contract and provision of the service exceeds 180 days, the hotel reserves the right to increase prices accordingly.
4. The prices may also be changed by the hotel if the customer subsequently requests changes to the number of rooms booked, the hotel's services or the duration of the guests' stay and the hotel agrees to this.
5. Invoices for hotel rooms are due upon arrival (check-in) and must be paid immediately in cash or by EC/credit card at the hotel. Invoices incurred during the stay (restaurant bills on room bookings, guest laundry, etc.) are due at check-out and payable in cash or by EC/credit card.
   check-out and are payable in cash or by EC/credit card on site. Vouchers from tour operators are only accepted if there is a credit agreement with the company concerned or if corresponding advance payments have been made. Reimbursement of unused services is excluded.
6. If there is a written assumption of costs, there is the possibility of a debtor invoice. These are payable immediately upon receipt without deduction
7. In the event of late payment, the hotel is entitled to charge interest on arrears.
8. Furthermore, the hotel is entitled to demand immediate payment of any accounts receivable accrued during the customer's stay at the hotel by issuing an interim invoice.

IV. Withdrawal of the customer, cancelations

1. Room bookings:
   - Up to 14 days before arrival free of charge
   - Within 14 days before arrival 50% of the total amount
   - In case of no-show/non-cancellation 100% of the total amount
2. Banquet bookings, conference packages, room charges:
   - up to 30 days before arrival: free of charge
   - 29 days to 15 days before arrival: 30%
   - 14 to 3 days before arrival or start of the event: 50%
   - 2 days before arrival: 100%
   The percentage is calculated from the agreed price.
   
   Reduction in the number of participants:
   Any change in the number of participants must be notified to the hotel in text form no later than 14 days before the start of the event and requires the hotel's consent, which shall be given in text form.
   Up to five working days before the start of the event, the customer may also unilaterally declare a reduction relevant to the booking (max. 5% of the agreed number of guests, rounded up). This notified number shall be taken as the minimum calculation basis for all meals.
   If there are more participants than registered, the actual number of participants will be used as the basis for booking.
3. Option reservations:
   A hotel room booking on "option" (especially for groups) requires written confirmation from the hotel. Option reservations can be maintained by the hotel up to 14 days before arrival. The guest has the option of confirming or canceling the option up to 14 days before arrival. If there is no response from the guest/group, the hotel reserves the right to cancel the reservation and to re-let the rooms if necessary. In this case, the guest is no longer entitled to a room.

V. Cancellation by the hotel, termination

1. The hotel is entitled to withdraw from the contract for objectively justified reasons, for example if
   - the customer fails to make an advance payment even after the expiry of a reasonable grace period set by the hotel with a warning of refusal;
   - force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract; in this case, the hotel shall immediately refund any advance payment made;
   - events are booked under misleading or false statements of material facts, e.g. the organizer or purpose;
   - the hotel has reasonable grounds to believe that the event may jeopardize the smooth running of the business, the security or the reputation of the hotel in public, without this being attributable to the hotel's sphere of control or organization;
2. The hotel must inform the customer of the exercise of the right of withdrawal without delay.
3. The customer shall have no claim for damages against the hotel, except in the case of willful or grossly negligent conduct on the part of the hotel.
4. Any use of the rooms provided to the customer that deviates from the agreement shall entitle the hotel to terminate the contractual relationship without notice, without this reducing the claim to the agreed remuneration; the customer reserves the right to provide evidence of lower damages.

VI Arrival and departure

1. The reserved rooms are available to the customer from 15:00 on the agreed day of arrival. The customer is not entitled to earlier availability of the rooms.
2. The customer shall not be entitled to the provision of specific rooms or premises unless the hotel has confirmed this in writing.
3. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 11:00 a.m. at the latest. In the event of late departure, the hotel may charge € 40.00 for the additional use of the room until 4:00 p.m. in addition to the damage incurred by the hotel as a result. The full room rate must be paid after 4:00 pm.

VII Liability of the hotel, statute of limitations

1. If the hotel is hindered in the fulfillment of its services due to force majeure or strike, no liability for damages can be derived from this. However, the hotel shall endeavor to procure equivalent services elsewhere.
2. The hotel shall be liable to the customer in accordance with the provisions of § 701 BGB. Liability is limited to 100 times the price of the overnight stay, up to a maximum of € 3,500.00, for money and valuables however up to a maximum of € 800.00. No liability is assumed for items brought into the hotel (e.g. seminar and conference equipment such as video recorders, monitors, cameras, IT equipment, etc.) unless they have been placed in the care of the hotel against confirmation of receipt. This also applies to goods brought in for sales exhibitions or product presentations.
3. The hotel shall be liable in accordance with the statutory provisions if the customer claims damages based on injury to life, limb or health. The hotel shall also be liable in accordance with the statutory provisions insofar as the customer claims other damages that are based on
   intentional or grossly negligent damage, including intent and gross negligence on the part of the hotel's representatives or vicarious agents. Insofar as the hotel is not accused of intentional damage, the liability for damages with regard to other damages is limited to the foreseeable, typically occurring damage. The hotel shall be liable in accordance with the statutory provisions if the hotel culpably breaches a material contractual obligation; in this case, however, the liability for damages shall be limited to the foreseeable, typically occurring damage. Otherwise, liability for damages is excluded.
4. If the customer is provided with a parking space in the hotel garage or on the hotel parking lot, even for a fee, this does not constitute a safekeeping agreement. The hotel has no duty of supervision. The hotel shall not be liable for loss of or damage to motor vehicles parked or maneuvered on the hotel property and their contents, unless the damage is due to intentional or grossly negligent damage, including intent and gross negligence on the part of the hotel's representatives or vicarious agents. In this case, the damage must be claimed from the hotel at the latest before leaving the hotel premises.
5. The hotel endeavors to carry out wake-up calls with the utmost care, but claims for damages by the customer are excluded.
6. Mail and goods sent to the customer will be handled with care. The hotel will store, deliver and, if requested, forward such items. The costs for this shall be borne by the guest. However, liability for loss, delay or damage is excluded.
7. Lost property will be forwarded on request against reimbursement of costs. The retention period is 6 months.
8. As part of its service, the hotel will provide free transportation of persons and luggage in certain cases. Liability for personal injury and damage to property is limited to the statutory motor vehicle insurance. Liability for losses and delays is completely excluded.

VIII. Liability of the guest/organizer for damages

1. The customer is liable for any damage caused by him or his guests.
2. The customer is liable for all damage to buildings or inventory caused by event participants or visitors, employees, other third parties from his area or himself.
3. The hotel may require the customer to provide appropriate security (e.g. insurance, deposits, guarantees).

IX. Loss of or damage to items brought along

1. Any exhibition or other items, including personal items, brought into the event rooms or the hotel are at the customer's risk. The hotel accepts no liability for loss, destruction or damage, except in cases of gross negligence or intent on the part of the hotel, its legal representatives or its vicarious agents.
2. Any decoration material brought into the hotel must comply with fire regulations. Due to possible damage, the installation and attachment of objects must be agreed with the hotel in advance.
3. Any exhibition or other items brought along must be removed immediately after the end of the event. If the organizer fails to do so, the hotel may remove and store the items at the organizer's expense. If the items remain in the event room, the hotel may charge room rental for the duration of their retention. The customer reserves the right to prove lower damages, the hotel reserves the right to prove higher damages.

X. Non-smoking hotel

1. The hotel is a non-smoking hotel. It is therefore prohibited to smoke in the public areas as well as in the guest rooms; this also applies to so-called "e-cigarettes" and cannabis.
2. The hotel is entitled to charge an additional cleaning fee of at least € 700.00 gross (7 days á € 100.00) for cleaning if the room is significantly soiled beyond the normal level. For each additional day on which the room cannot be rented due to soiling by odor, fire damage or other reasons, an additional € 100.00 per day will be charged.

XI. Room provision, handover and return, late check-out

1. The customer is not entitled to the provision of specific rooms unless this has been expressly agreed in text form.
2. Booked rooms are available to the customer from 3 p.m. on the agreed day of arrival. The customer is not entitled to earlier availability.
3. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 11.00 a.m. at the latest. Thereafter, the hotel may charge € 40 for the late vacating of the room from 12.00 noon to 4.00 p.m. for its use in excess of the contract. After 4 p.m., 100% of the room rate for the following night must be paid.
4. An extension of the stay always requires the express consent of the hotel.
5. In the event of a late return, the hotel may charge 100% of the full accommodation price (list price) less breakfast due to the late vacating of the room for its use after 4 p.m. in excess of the contract. This shall not give rise to any contractual claims on the part of the customer. The customer is at liberty to prove that the hotel has no or a significantly lower claim to a usage fee.
6. In the case of group bookings, the hotel should be provided with a list of names of the overnight guests 2 weeks prior to arrival in order to ensure a smooth check-in.

XII Events and celebrations in the hotel

1. Cleaning costs for scattering confetti, rice etc. are not covered by the hotel. These must be paid by the organizer. If not, the hotel will charge for the increased cleaning costs. Likewise, cleaning costs for the premises and rooms that go beyond normal cleaning are not covered by the hotel and must be paid by the organizer. Otherwise, the hotel will charge the organizer for the increased cleaning costs.
2. Open fires, including candlelight, are not permitted on the hotel premises or in the rooms
3. Fireworks must be registered by the organizer with the local authority; it is also important to find out whether the organizer must contact the fire department or whether this will be arranged by the local authority. The organizer must also inform the surrounding neighborhood of the hotel in writing about the fireworks display.
4. Only the hotel grounds may be used for events/parties/celebrations. Adjacent meadows, plots of land and the like are not available.
5. The outdoor areas may be used until 10 pm. For a desired longer stay in the outdoor area, a permit must be obtained from the municipality by the organizer.
6. Decorations brought in by the organizer, including packaging, must be taken away or disposed of by 12 noon on the day following the event/celebration/celebration.
7. The hotel accepts no liability for food brought in by the organizer
8. For events/parties in the hotel, a night surcharge of €65/h will be charged for each employee deployed from midnight. The number of employees deployed depends on the workload at that time and is determined by the hotel itself.

XIII Data protection

1. Data protection is subject to the provisions of the German Federal Data Protection Act (BDSG), the General Data Protection Regulation (GDPR) and the German Telemedia Act (TMG).
2. The collection, storage and processing of personal data of the user or guest may occur in particular in the context of the use of the website (e.g. the contact form, the booking route) and contract processing. The data is collected and processed by Rommelag ETL GmbH only for the intended execution of the respective contract or order.
3. The data will not be passed on to third parties without express, prior consent.

XIV Final provisions

1. Amendments or additions to the contract, the acceptance of the application or these General Terms and Conditions must be made in writing. This also applies to the revocation/amendment of this written form requirement. Unilateral amendments or additions are invalid. Verbal agreements shall only become effective once they have been confirmed in writing by the hotel.
2. The place of performance and payment is the registered office of the company.
3. To the extent permitted by law, the place of jurisdiction for all legal relationships is the registered office of the company.
4. The law of the Federal Republic of Germany shall apply. Should individual provisions of these General Terms and Conditions be invalid or void, this shall not affect the validity of the remaining provisions.